Refund Policy — Crusan & Co. / AxisOS Projects

Last updated: July 2026

1. Overview

We want you to be satisfied with your purchase. This Refund Policy explains when refunds or replacements may be issued for merchandise or digital products.

2. Print‑on‑Demand Merchandise

All physical goods are produced through third‑party fulfillment partners (e.g., Printify). Because items are custom‑printed, we do not accept returns for:

• Buyer’s remorse
• Incorrect size selection
• Preference changes

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, contact us within 14 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item

We will issue a replacement or refund at no cost.

4. Lost Packages

If a package is lost in transit, we will work with the carrier and fulfillment partner to resolve the issue. Replacements may be issued depending on carrier confirmation.

5. Digital Products & Software

Digital products, software, and downloads (including AxisOS components) are non‑refundable once delivered.

6. Contact Us

Email: your‑support‑email@domain.com
Website: https://crusan.co